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Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We do not have our own vehicles for shipping; however, we can arrange delivery through the reliable and secure UPN network for an additional charge.
Do You Ship Internationally?
Yes, we can arrange this with our international shipping partner.
How Long Will It Take To Get My Delivery?
We use the UPN next-day service for all UK-based pallet deliveries. Provided your order is processed by 1pm, we aim to have it delivered between 9am and 5pm the following day.
International shipping times will vary depending on the destination.
PAYMENT
What Payment Methods Are Accepted?
We accept cash and all major debit and credit cards, including VISA, Mastercard, and American Express.
Bank transfers are also accepted, with our bank details provided on every invoice.
Is Buying On-Line Safe?
Yes, all of our online orders are pay on collection.
If you require delivery, payment can be made securely via bank transfer to our bank details, which are provided on every invoice.
Order & Retunrs
How do I place an Order?
Orders can be placed by either visiting our showroom, where a member of staff will assist you in placing an order using one of our iPads, or alternatively, you can place an order directly via our app or website.
How Can I Cancel Or Change My Order?
Orders can be amended or cancelled by simply calling the showroom on 0161 832 6013 and speaking with a member of the team.
Do I need an account to place an order?
Yes, an account is required. Registration is simple and can be completed either in the showroom or by following the registration instructions on our app or website.
How Do I Track My Order?
We aim to have orders ready as quickly as possible; however, if you’re unsure, just give us a call on 0161 832 6013 and we can provide an update from the picking team.
How Can I Return a Product?
Returns can be made by sending unwanted goods back to us, at which point a credit note will be issued to be deducted from your next order.